Terms & Conditions

Issued by Zealong Tea Estate Limited

This Terms and Conditions document governs the use of Zealong Tea Estate’s Online Shop and Gift Vouchers.

Jump to: Online Purchases | Pricing | Payment | Shipping | Returns | Shop Hours | Gift Vouchers | 2018 High Tea Promotional Voucher | Facebook Competition Terms

Purchasing from Zealong Tea

Zealong Tea online shop gives customers a convenient, quick, easy, and secure shopping solution.

Products displayed on our e-shop can be purchased using a secure online Direct Credit, Paypal, Debit/Credit transaction facility. All customers’ details are digitally protected and used only for purposes of the transaction fulfilment. Zealong Tea Estate Limited does not keep cardholder and payment information.

“Zealong Tea Estate” will appear on your statement for any transaction through this website.

Please note: orders are processed Monday to Friday, 9am to 5pm NZDT. Online orders placed on week-ends or public holidays will be processed the next working day.


All prices in the online shop are represented in New Zealand Dollars (NZD) and all prices are correct at time of publication.

We reserve the right, however, to alter prices for any reason at any time. These changes would be made live instantly.


Payment can be made via Direct Credit, Paypal, or Debit/Credit card.

As soon as your payment is received we will endeavour to process your order in a swift manner. If for any reason we can not fulfil your order immediately, we will contact you. Please be aware that some international transaction may take days to clear and goods get shipped out upon payment clearing into our account.

For New Zealand deliveries, our preferred supplier is PBT Couriers. For overseas deliveries, we use New Zealand Post.

We expect your items to reach you in good condition. If for any reason this does not happen, please contact us immediately and inform the courier at the time of delivery.


Please ensure you provide us with your full and correct shipping address. Zealong Tea Estate Limited will not be responsible for orders that go missing when the customer has incorrectly typed their address.

For purchases outside of New Zealand, Zealong Tea Estate Limited is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and result from the importation of certain products.

Please note that estimated delivery times are target times only, as per provided by New Zealand Post. You can expect that your item will usually arrive at its destination within the timeframe specified for each service. However, Zealong Tea Estate Limited shall not be held responsible for delays due to events that are out of its control. We cannot guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or is held in Customs, may take longer.


Zealong Tea Estate Limited takes every effort to ensure the quality of our products. We also endeavour that your purchase reaches you in perfect condition. Should you experience a problem with your order, please email us and we will do our utmost to resolve any issue. Please choose carefully as we do not refund if you change your mind.

We are happy to exchange your goods within 14 days, with proof of purchase, providing the goods are in their original condition. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Physical shop hours

If you are visiting our shop at 495 Gordonton Road, Hamilton, our hours are Monday to Friday, 9.30am to 5pm, except select Public Holidays.

Gift Vouchers

Vouchers may be used as full or partial payment for any goods or services purchased from Zealong Tea House or The Vista Retail Shop.

Vouchers must be used in full in one visit. No change will be given.

Vouchers cannot be redeemed for cash at any time.

We reserve the right to amend these terms and conditions without prior notice.

20% off Signature High Tea Vouchers

Promotion beginning June 2018

On presentation of Voucher, the holder will receive a 20% discount on the Signature High Tea(s) on their bill.

Voucher cannot be redeemed for cash at any time.

Voucher cannot be used in conjunction with any other offer.

We reserve the right to amend these terms and conditions without prior notice.

Facebook Competition Terms and Conditions

  1. The promoter is: Zealong Tea Estate Ltd whose registered office is at 495 Gordonton Road, Hamilton, New Zealand.
  2. The competition is open to residents of New Zealand and overseas residents who can nominate a New Zealand shipping address should they win, with the exception of employees of Zealong Tea Estate and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions.
  5. Route to entry for the competition and details of how to enter are via https://www.facebook.com/zealongtea/photos/a.247342791960221/2461854637175681/
  6. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  7. Closing date for entry will be 30th November 2018. After this date no further entries to the competition will be permitted.
  8. No responsibility can be accepted for entries not received for whatever reason.
  9. The rules of the competition and how to enter are as follows:
    Entrant must ‘like’ the Zealong Tea Facebook Page, ‘like’ the competition post, and comment with an answer to the question in the post.
  10. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  11. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  12. The prize is as stated and no cash or other alternatives will be offered.The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  13. The winner will be notified on Facebook on 1st December 2018. If a winner cannot be contacted, does not have a New Zealand shipping address, or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  14. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  15. The winner agrees to the use of their name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  16. The winner’s name will be published in a comment on the original competition post on Facebook on 1st December 2018.
  17. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook.