We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with the New Zealand Privacy Act 2020.

If you have any questions, please contact us at any time.

 

Who we are

This website is operated by Zealong Tea Estate Limited.
Our website address is: https://zealong.com

 

What personal data we collect and why we collect it

We may collect the following types of personal information:

• Name

• Contact details (email address, phone number, physical address)

• Account login information (if you create an account)

• Billing and shipping details

• Payment information (processed securely through third-party providers)

• Information submitted via contact forms

• IP address, browser type, and device information

• Order history

• Any other information you choose to provide

We collect this information directly from you when you interact with our website or make a purchase.

 

Why We Collect Your Personal Information

We collect your information for purposes including:

• Responding to enquiries or booking requests

• Processing and delivering online orders

• Setting up and managing customer accounts

• Sending order confirmations and service-related communications

• Providing refunds and handling complaints

• Estimating shipping and taxes

• Improving our website and store experience

• Sending marketing emails if you opt in

• Complying with our legal obligations (including tax and accounting requirements)

If you choose not to provide certain information (such as shipping details), we may be unable to complete your order.

 

Cookies

We use cookies to:

• Determine if your browser accepts cookies

• Maintain login sessions

• Store display preferences

• Track cart contents

• Improve site functionality

• Estimate taxes and shipping

Login cookies last for two days (or two weeks if “Remember Me” is selected). Display setting cookies last one year. Temporary cookies are deleted when you close your browser.

 

Embedded Content From Other Websites

Our site may include embedded content (e.g., videos, articles). Embedded content behaves as if you visited the originating website and may collect data, use cookies, or track your interaction.

We encourage you to review the privacy policies of those providers.

 

E-Commerce Information

When you place an order, we collect information necessary to fulfil the transaction, including:

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment details

• Optional account information (username and password)

We use this information to:

• Process payments safely and securely

• Prevent fraud

• Ship your order

• Provide customer service

• Comply with legal requirements

• Improve our store offerings

Order information is retained for 7 years as required for tax and accounting purposes.

 

Who Has Access to Your Information

Members of our team (such as Administrators and Shop Managers) may access:

• Order details (items purchased, date, shipping address)

• Customer details (name, contact information, billing and shipping info)

Team members only access this information to fulfil orders, process refunds, or support you.

 

Payments

We accept payments through PayPal, Payment Express, and Alipay.

When processing payments, necessary personal information (such as billing details and purchase total) is securely shared with the payment provider.

These providers process your data under their own privacy policies and international compliance standards.

We do not store or process your full credit card information on our servers.

 

Cross-Border Disclosure (IPP 12)

Some of the third-party service providers we use (such as mailing list platforms or payment providers) are located outside of New Zealand, including in the United States.

Where your information is transferred overseas:

• We take reasonable steps to ensure the overseas provider protects your information in a way that is comparable to New Zealand’s Privacy Act

• We only use reputable service providers with appropriate data safeguards

By using our services, you authorise the transfer of your information to these providers when necessary.

 

How Long We Retain Your Information

We retain personal information:

• For as long as needed to provide services

• For as long as required by law (e.g., 7 years for financial records)

• Until you request deletion, where permitted

If you leave a review or comment, we may retain the content indefinitely.

 

Your Rights Under the New Zealand Privacy Act

You have the right to:

• Access the personal information we hold about you

• Request corrections to any information you believe is inaccurate

• Request deletion of your information, where legally permitted

• Withdraw consent for marketing communications at any time

To exercise these rights, please contact our Privacy Officer using the details below.

 

Disclosure of Information to Third Parties

Zealong Tea Estate Limited does not sell, rent, loan, trade, or lease your personal information.

We only disclose information to:

• Service providers necessary for operating our website and store

• Payment processors

• Mailing list providers (if you opt in)

• Legal authorities when required to comply with the law

Privacy of Email Lists & Unsubscribe Policy

Individuals join our mailing lists voluntarily. We do not share or sell these addresses.

You may unsubscribe at any time by using the link at the bottom of our emails.

 

How We Protect Your Information

We use technical and organisational measures to protect your personal information, including:

• SSL encryption for all data transmitted through our website

• Secure access controls for staff

• Reputable and compliant third-party service providers

• Regular security reviews

Despite best efforts, no method of electronic transmission is completely secure. We encourage users to take precautions when sharing personal information online.

 

Privacy Officer Contact

As required under the New Zealand Privacy Act 2020, we have appointed a Privacy Officer responsible for overseeing compliance and privacy-related matters.

Privacy Officer
Zealong Tea Estate Limited
Email: [email protected]

 

How to Make a Privacy Complaint

If you have any concerns about your privacy or how we have handled your personal information, please contact our Privacy Officer at [email protected].

If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner at https://privacy.org.nz or by calling 0800 803 909.